The Maryland Zoo in Baltimore

Visitor services: provide assistance to over 252,000 guests annually. Services include ticket and membership sales, shuttle service, carousel and train rides and animal experiences, including giraffe feeding and penguin encounters. The Zoo also provides security and first aid. Zoo publications include an annual report, monthly e-mail updates, and a tri-annual magazine, zoogram. The Zoo maintains public relations and marketing programs (including website and social media) to inform visitors of Zoo news and support positive guest experiences. The Zoo closed to guests on march 23, 2020 and reopened to members only on june 22, 2020 with restrictions on capacity and timed tickets required. On june 26, 2020 The Zoo reopened to all visitors, with restrictions on capacity and timed tickets required.

Educational services: The Zoo offers a variety of educational programs for students and teachers, both on and off Zoo grounds. Staff and volunteers are stationed throughout The Zoo daily to teach guests about wildlife and conservation through stations, scripted talks, exhibit interpretation, and handling animal ambassadors. The zoomobile outreach program takes The Zoo to classrooms, senior centers and other facilities all over The state." The Zoo closed to guests on march 23, 2020 and reopened to members only on june 22, 2020 with restrictions on capacity and timed tickets required. On june 26, 2020 The Zoo reopened to all visitors, with restrictions on capacity and timed tickets required.

Flora and fauna: Zoo staff provide daily care for over 1,518 animals from routine husbandry procedures, i.e. Care and feeding, training and enrichment, special assistance with breeding and births. Zoo animal, horticulture, maintenance and exhibit staff provide upkeep to exhibit areas, as well as gardens and fauna found elsewhere on Zoo grounds.