Goodwill of the Finger Lakes

Retail: employment and training opportunities through the operation of Goodwill retail stores. Currently located in monroe, wayne, livingston,onondaga and ontario counties, gfl covers a territory of 20 counties and is expanding to those counties in the coming years. Gfl also operates an e-commerce business, clearance center and multiple attended and standalone donation centers and warehouses.

2-1-1/lifeline: is an accredited program through the alliance of information and referral systems and american association of suicidology. It is available for everyone, every day, anytime. Community members get connected with experienced telecounselors by simply dialing 2-1-1 for free and confidential assistance connecting to vital services withing the community as well as providing crisis services.

Contact center: the Goodwill contact center answers calls for ourorganization, a variety of goodwills, and on behalf of other privatebusinesses. We provide an integrated setting employing people with avariety of barriers, including people who are blind along with peoplewho are fully sighted. Training is provided and for some this is an early entry into a customer service job. This social enterprise helps to fund and support our 211/lifeline program as all our contact center systems are leveraged.