TheHopeLine

Live Chat interactions are taken by paid Hope Coaches who are trained and evaluated on a regular basis for effectiveness. Live Chat was relaunched in 2018 with new leadership and funded from gifts restricted for use to this program. It was staffed with an average of 369 Hope Coach hours per week. Each one-on-one interaction included referrals to one or more vetted partners who offer targeted services or relevant information for specific issues. The Organization has more than 25 of these partnerships. Hope Coaches have answered 27,435 chats, which is 35% of all chats attempted. Beginning in September 2022, Live Chat was expanded to 24/7. By the end of 2025, there were 40 Hope Coaches who answered 31,823 live chats, which is 70% of all live chat attempts. 3,589 (11.3%) of this total were suicide interventions.