Professional Association for Customer Engagement

The members of Professional Association for Customer Engagement, Inc. (pace) include the call centers, trainers, consultans, and equipment suppliers that initiate, faciliatate, and generate telephone, internet and email sales. Essentially, any company that uses the telephone in their sales, marketing, and/or Customer service stream would dereive benefit from membership with pace. The organization collects membership dues in order to provide members with business opportunities, protection from government regulations, education and communication.

The Professional Association for Customer Engagement self regulatory organization (pace-sro), a division of pace, incorproates aspects of governmental regulations and consumer protection rules for contact centers. The goal of the pace-sro is to assure a postiive contact center experience for consumers and provide an objective system that reinforces companies' commitment to government compliance. Pace further broaded its sro intiiative by creating accreditation opportunities through the taylor institute of akron university and continued cooperation with the federal trade commission and federal communications commission.

During the year, pace held over multiple events for the benefit of its members. These events further the Association's objective of providing education and networking opportunities and continuing to improve the overall health of the contact center channel.