Mental Health America of Southwestern PA

Step-Up Drop-In Center - This center in Latrobe, PA provides adult mental health consumers a safe and supportive network of peer support, recreation, and education. Members receive the positive peer support they need to remain healthy and continue along their continuum of recovery.

Community Advocate - Assists adult consumers of mental health services reach a better understanding of their rights under the Mental Health Procedures Act, Social Security, and Public Assistance benefits. Provides complaint processing, conflict resolution, and mediation for adults using community mental health services.

External Advocate Services at Torrance State Hospital - Assist patients with concerns they have regarding their rights, treatment and environment while at Torrance State Hospital. The external advocate also provides advocacy services to the PA SRTP Act-21 Program and the Forensic Unit, also located on the state hospital grounds.

Consumer and Family Satisfaction Team - C/FST interviews adult behavioral health consumers and families of children using behavioral health services to assess satisfaction, and provides the county mental health/ mental retardation program, managed care, and providers with feedback regarding consumer and family satisfaction.

Independent Monitoring - IM4Q is part of an emerging quality management framework within the mental retardation system which measures, addresses, and enhances quality of life, services and supports, and organization practices. The IM4Q program does not attempt to measure compliance with governmental regulations, but instead, quality of life outcomes.

Ray of Hope - Supports and implements the goals of the Ray of Hope Task Force through meeting and volunteer coordination, Task Force and event promotion, training provision.

Representative Payee - Provides financial management services for mental health consumers who have difficulty with budgeting.

Behavioral Health Ombudsman provides information about managed care to the behavioral health consumer and assists with filing complaints or grievances and acts as a liason between the consumer and the managed care organization in order to expedite the resolution process.

Rep Payee Chipps - provides a combination of both Representative Payee and Advocacy services to individuals identified as CHIPPS consumers.

Outreach - Oversees the DCORT function for Westmoreland County BH/DS as well as other identified public education, community engagement, and outreach activities.

Training - Used to host and manage training programs.

SWBHM- Used to account for all revenues and expenses related to the Organization's contract with Southwest Behavioral Health Management. Responsibilities under the contract are to assist individuals with serious mental illness and complex, multi-system needs in living a recovery-focused lifestyle in the community.

A/I BDHP- Used to account for all revenues and expenses related to the Organization's contract with Armstrong-Indiana Behavioral and Developmental Health Program. Responsibilities under the contract are to provide Ombudsman and Advocacy services in Armstrong and Indiana Counties.

Warmline- Used to account for all revenues and expenses related to the Organization's grant funding to provide warmline services.