Medicare Rights Center

HELPLINES: Medicare Rights expert staff and volunteers answered more than 27,000 questions on its multilingual national helpline for people with Medicare, their families, and the professionals serving them. As part of this work, Medicare Rights provided over 9,740 counseling sessions devoted to appeals and other Medicare-related legal issues.

ENROLLMENT SERVICES: Medicare Rights submitted more than 1,760 Medicare cost-saving benefit applications for its clients, saving enrolled individuals $7.8 million in out-of-pocket health care costs and increasing their access to needed care and medicines.

EDUCATIONAL OUTREACH: Medicare Rights expert print and online resources and trainings, provided through Medicare Interactive (www.medicareinteractive.org), answered 2.6 million Medicare questions and empowered professionals across the country to better serve their own older clients and those with disabilities. As part of this work, Medicare Rights offers its training and certification services to Medicare counselors nationally through the State Health Insurance Assistance Program (SHIP) Technical Assistance Center and the Senior Medicare Patrol Resource Center.