Program areas at CRN
Call center - the call center and warm line received 444,525 calls during the fiscal year ended september 30, 2022. Trained crisis intervention specialists are available around the clock, every day of the year to provide triage and support services. The crisis line assists individuals in dealing with concerns about a loved one, dealing with difficult relationships, talking about thoughts of suicide, arranging counseling, providing emotional support to children who have been removed from their homes, stabilizing violent or threatening situations, presenting options for dealing with other urgent situations, and helping to identify resources for care.
2-1-1 Arizona transforms lives by linking individuals and families to vital community services. Throughout Arizona, 2-1-1 fulfills service requests and referrals for health and human services through their call center and website.
Eligibility care services - Solari administers the seriously mental ill eligibilty determination program across Arizona by evaluating whether applicants meet diagnostic and functional criteria to receive comprehensive community based mental health care.
Homeless managment information systems (hmis) is a local information technology system, used to collect client-level data and data on the provision of housing and services to homeless individuals, families and persons at risk of homelessness. Hmis works with the maricopa county and Arizona balance of state continuums of care.the contact tracing program provides support to reduce the spread of covid-19 in our communities by providing follow-up, information and referral services to those who have tested positive for covid-19 or been in contact with someone who has tested positive for covid-19. The ongoing covid-19 pandemic has provided multiple opportunities for 2-1-1 to continue providing vital services to our communities including the covid-19 hotline, contact tracing efforts and the Arizona department of health services' compliance hotline. It also afforded the opportunity to create the new promotores line, a spanish-speaking hotline to assist the latinx community with covid-19 vaccine navigation. Rapid response and crisis stabilization services the organization provides critical support to children, teens and their caregivers during one of the most difficult times in their lives. When a youth has been removed or is at imminent risk of being removed from the home, the organization dispatches specialists to meet with the youth, their caregiver and, if necessary, their placement home to provide on-site counseling, assessment and resource information and connections.