Al-Anon Family Group Headquarters

Member services: advises new groups on organizational matters and assists all groups on policy and operational matters. Coordinates the annual conference of delegates from the united states, canada and puerto rico that recommends organizational policies and gives conceptual approval for development of new services and literature. Shares information with groups and related organizations outside the united states, canada and puerto rico; coordinates the bi-annual international delegate meeting; and visits international organizations and groups to lend support and to provide information. Maintains Group and organization records and history for archival retrieval.

Literature distribution services: prints, warehouses, and ships printed literature and magazines. Provides customer service to members ordering literature and resolving shipping and other-related literature distribution problems.

Communication and outreach services: develops content and designs books, pamphlets, magazines, and other publications that support the organization's mission. Conducts outreach to increase visibility for families and friends of alcoholics to the organization's mission and service through digital content, social media presence, public service announcements across the united states and canadian media, and participation in professional networks and conferences. Conducts membership surveys to gather statistics regarding the success of the organization's programs in achieving its mission.