National Bicycle Dealers Association (NBDA)

Webinars and trade show seminars - we host and produce between 4 and 6 webinars for Bicycle retailers in key markets each year, in addition to numerous seminars at industry trade shows. These events feature presenters on business excellence. They are offered free to members. Topics have included employee hiring and management, store manager training, service department management, Bicycle promotion, advocacy and industry statistics. They attract between 20 and 120 retailers, depending on the topic. All sessions are aimed to bringing sound information and inspiration to Bicycle retailers to help them improve their businesses.

Nbda conducted surveys and research and published a consumer research report titled-nbda Bicycle buying 2021 consumer research study of pandemic Bicycle and ebike buying habits.

The profitability project - this program is modeled after similar programs in the automotive industry. We support and facilitate meetings and information sharing from member retailers in non-competing markets. They work with each other to share key financial information on a monthly basis. They meet twice each year for two days with a facilitator to compare numbers, seek business improvement, share ideas, and visit member stores for critique purposes. The purpose is to support each other in seeking excellence in business practices to serve their customers better, and this relates directly to our mission statement. The group generates averages for key performance indicators in business operations that are the basis for measurement that drive business improvement in each area. Examples would be payroll as a percentage of sales, and productivity per square foot of space.