Program areas at Heartline
2-1-1 is a free, 24-hour phone service that provides oklahomans access to information about health and human services. Highly trained 2-1-1 call specialists offer compassionate engagement and can make in-depth assessments and referral plans based on eligibility requirements for each program.
Heartline's suicide prevention and awareness programs provide oklahomans with (accredited) best practices for identifying warning signs and risk factors for individuals at risk for suicide and mental health crisis on how to properly intervene. Heartline continues to have a community presence within schools, law enforcement trainings, professional and volunteer social service groups by providing a variety of suicide prevention and intervention trainings such as question-persuade- refer (qpr) , talk saves lives, and the evidence-based applied suicide intervention skills training (asist). Heartline's crisis trained staff and volunteers answer calls for 76 counties in Oklahoma from the national suicide prevention lifeline (nspl) and online chats and text via the national suicide prevention lifeline (nspl) chat services.
Heartline's call center handles incoming calls for 76 counties in the state of Oklahoma for the youth crisis mobile response. Heartline is on the frontlines for assisting in the provision of rapid, community-based mobile response intervention services for children, youth and young adults up to the age of 25 who are experiencing behavioral, mental, social, emotional, substance abuse, and/or psychiatric crisis in the state of Oklahoma 24/7/365. Once a caller is linked with Heartline, we deescalate, triage, and connect them with a mental health mobile response professional in their county via the phone for immediate face to face care and follow up.
Heartline's homeless services provides the centralized phone screening intake for Oklahoman veterans or individuals, who are homeless or at risk of becoming homeless. We provide appropriate resources and coordinate services for rapid-rehousing and homeless prevention services.