EIN 33-0063532

2-1-1 Orange County (getconnected@21)

IRS 501(c) type
501(c)(3)
Num. employees
50
Year formed
1984
Most recent tax filings
2022-06-01
Description
2-1-1 Orange County runs a comprehensive information and referral system for Orange County, CA. To help people find the help they need by eliminating the barriers to finding and accessing social services in Orange County.
Total revenues
$5,713,498
2022
Total expenses
$5,879,089
2022
Total assets
$753,944
2022
Num. employees
50
2022

Program areas at getconnected@21

Nutrition Gap ProgramThrough a partnership with Second Harvest Food Bank, program participants received boxes of shelf-stable food and, on alternating weeks, eight pre-made, frozen meals prepared by Ruby's Diner (San Clemente). In August 2021, the program transitioned to restaurant meals only from Bella Colina (San Clemente), Villa Roma (Laguna Hills), Bamboo Bistro (Laguna Hills), and Ruby's (San Clemente). Program participants received fourteen pre-made, frozen meals delivered by volunteers and DoorDash drivers. The first week of the program, 42 clients were served. As the program wound down, (May 30, 2022) when the funding ended, 335 clients were receiving weekly meals; 67% of program participants were over the age of 55, 10% had a disability, and 1% were either active military or a veteran.
Homeless Management Information System (HMIS) / Continuum of Care / Coordinated Entry System (CES)Provided care coordination services including an assessment, starting the record in HMIS, and a warm handoff to CES Access Points to 2,354 families and 111 veteran households experiencing homelessness who contact the 211OC Virtual Front Door.Submitted LSA (previously known as AHAR) to HUDWorked with the agencies to review and submit their HIC and Sheltered PIT forms over three months; submitted to HUD and published reports for the CoCSubmitted System Performance Measures to HUDPublished monthly Project Performance ReportsEngaged with agencies in Anaheim, Santa Ana, Irvine, and Garden Grove who are ESG sub-recipients and also HMIS participants (including Domestic Violence agencies), to increase the accuracy of data collected and disseminated.Submitted HMIS APR to HUDLead monthly HMIS User MeetingsResolved 3,508 Help Desk ticketsPublished quarterly CoC DashboardDeveloped Racial Equity DashboardsImplemented the Individual Bed Reservation SystemLead CES Reports TrainingDeveloped Data Quality PlanDeveloped Data Integration and Data Breach policies
Information & Referral Contact Center 211OC provides the region's most comprehensive call center with experienced multi-lingual information and referral specialist who screen, enroll, and connect clients to vital assistance/targeted programs via phone, email, text, and/or self-directed searches online 24/7. In FY 21-22, the 211OC contact center provided live help to over 161,500 contacts and supported over 333,000 self-searches for resources via our comprehensive Information and referral database available for free at 211OC.org. Client satisfaction with contact center services was 96%. Resource curators updated 900+ agencies and 2,600+ services information in the referral database, in addition to maintaining rapidly changing COVID-19 related resource information.The Aging and Disability Resource Connection is a collaboration with the OC Office on Aging, Dayle McIntosh Center, and other community-based organizations to connect individuals with disabilities and/or older adults to specific resources. 211OC's Care Coordinator provides intake, assessment, and warm handoffs to needed community resources. Community Navigators, in partnership with 211LA and OC Human Relations, provide care coordination and assistance with filling out Hate Incidents/Crimes via a centralized reporting form and connections to community partners through GetHelpOC. 211OC recruited and trained 100+ volunteers, interns, and workforce development people to assist with providing Information and Referral services, outreach, and driving activities.
Covid-19 Virtual Front Door Services / Emergency Rental Assistance211OC partnered with the State of California Covid-19 Rent Relief program in May 2021. The CA Covid-19 Rent Relief program helps renter households who have been impacted by COVID-19 for rental arrears and past due utility and/or home energy costs. Since May 2021, we have received over 4,681 appointments to assist with application assistance and/or utility assistance.During the period of July 01, 2021 - June 30, 2022, 211OC assisted with 3,586 appointments through the State of California's Contact Center/Appointment Center including 211OC helpline referrals. 211OC helpline facilitates the connection to over 150+ languages via a 3rd party interpreter service to those facing language and technology barriers.
PSPS SDG&E Program211OC continued the SDG&E Public Safety Power Shutoff (PSPS) program and launched the PSPS program with Southern California Edison for people with Access and Functional Needs. Care Coordinators work with clients who rely on power for medical equipment by preparing PSPS safety plans and enrolling them into discount programs. During active PSPS events, the Connection Center responds to community needs by connecting callers to services such as: food, transportation, motel vouchers, and event-specific resources. In FY 22, the Connection Center screened 7,963 people for PSPS vulnerabilities; 190 people were supported with care coordination and planning. The Connection Center responded to 2 PSPS activations during which time they participated in daily activation briefings and reporting.
Help Me Grow ProgramThrough the Help Me Grow Program, we handled 6,984 calls and helped navigate parents and caregivers concerned about their child's development (2,452 inbound and 4,532 outbound handled contacts). Maintained a 96% customer satisfaction rate.
CalFresh Program211OC's contact center proactively prescreened for CalFresh Program eligibility to 55,088 contacts. Of those who appeared eligible and not already enrolled, program referrals were provided. 211OC's Enrollment staff directly assisted 2,205 individuals and families with applying for benefits resulting in 1,117 approvals. In addition, we assisted with 85 SAR 7's and 2 annual recertifications. The team provided CalFresh enrollment to the following special populations: 450 children under 18 years, 460 language and access barriers, 1,564 low-income, 552 seniors 60+, and 56 veterans.

Who funds 2-1-1 Orange County (getconnected@21)

Grants from foundations and other nonprofits
GrantmakerDescriptionAmount
Orange County Community Foundation (OCCF)Human Services$155,000
Local Initiatives Support CorporationSee Part Iv$100,002
Orange County United WayHousing/health$65,000
...and 6 more grants received

Personnel at getconnected@21

NameTitleCompensation
Karen B WilliamsPresident and Chief Executive Officer$177,075
Valerie FryerChief Financial Officer$0
Lesley P. HanrahanBoard Member$0
Carole UrieVice Chair$0
Mahboob AkhterPast Treasurer$0
...and 5 more key personnel

Financials for getconnected@21

RevenuesFYE 06/2022
Total grants, contributions, etc.$4,658,813
Program services$1,038,895
Investment income and dividends$30
Tax-exempt bond proceeds$0
Royalty revenue$0
Net rental income$0
Net gain from sale of non-inventory assets$0
Net income from fundraising events$0
Net income from gaming activities$0
Net income from sales of inventory$0
Miscellaneous revenues$15,760
Total revenues$5,713,498

Form 990s for getconnected@21

Fiscal year endingDate received by IRSFormPDF link
2022-062023-07-28990View PDF
2021-062022-05-02990View PDF
2020-062021-04-13990View PDF
2019-062020-10-15990View PDF
2018-062021-01-21990View PDF
...and 8 more Form 990s
Data update history
October 1, 2023
Posted financials
Added Form 990 for fiscal year 2022
September 25, 2023
Used new vendors
Identified 4 new vendors, including , , , and
August 11, 2023
Posted financials
Added Form 990 for fiscal year 2021
June 26, 2023
Received grants
Identified 8 new grant, including a grant for $155,000 from Orange County Community Foundation (OCCF)
May 19, 2023
Updated personnel
Identified 3 new personnel
Nonprofit Types
ClinicsHealth organizationsFamily service centers
Issues
HealthHomelessness
Characteristics
Funds one specific organizationState / local levelReceives government fundingCommunity engagement / volunteeringAuction fundraisersTax deductible donations
General information
Address
PO Box 10473
Santa Ana, CA 92711
Metro area
Los Angeles-Long Beach-Anaheim, CA
County
Orange County, CA
Website URL
211oc.org/ 
Phone
(714) 288-4007
IRS details
EIN
33-0063532
Fiscal year end
June
Taxreturn type
Form 990
Year formed
1984
Eligible to receive tax-deductible contributions (Pub 78)
Yes
Categorization
NTEE code, primary
E30: Health Treatment Facilities and Clinics, Outpatient
NAICS code, primary
624190: Individual and Family Services
Parent/child status
Independent
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